Friday, March 25, 2011

Live Chat Support: A Good Supplement to Your Customer Care Programs

Almost everybody is going online. Teenagers, family members, couples, consumers and businessmen as well are using every little benefit available in the Internet. For sales prospects, they scout for goods that can be bought out of the convenience of online business. Others search for product reviews, prices, specifications and shipping terms for international trade. Aside from social networking, online chatting and voluminous information, business is in a rampage over the World Wide Web.

I bet some of your existing and would-be customers are also having their sessions online. Without a doubt, this is a good opportunity for you to extend your customer care program and live answering service in the Internet through a live chat support. If you attach this application to your website, visitors of your web pages will find it convenient to reach you. Live chat support is the ideal channel to answer low to moderately complex product and service support. It can also be a means to conduct surveys without being intrusive.

Live chat support is almost the same with instant messaging, but the “chatting” happens between your customer service representative and a customer. It allows support staff to reach out to customers get involved in a one-to-one interaction. It also extends communication opportunities while maximizing customer satisfaction with website experience. In a study conducted y, an online buyer who utilizes a chat support is 20% more likely to purchase than a person who does not.

If you do not have a live chat support you should add it in the roster of your customer care services to increase customer satisfaction.

Tuesday, March 1, 2011

Non-Stop Sales With Order Taking Services

When the clock stops at 4 or 5 in the afternoon, then you know that it's time to turn the lights off and head home. But during this period when the office is no longer open, many more of your valued customers could be trying to reach your company to place their orders for more materials or products. Now that you think about it, wouldn't those incoming calls be potential sales for you? However, since no one is at the office, then there's no way for you to acknowledge those orders. So, to make sure that you're able to maximize each and every single second, why not consider employing the help of order taking services.

Through the use of order taking services, you can assure yourself that no order goes to waste. Rather than losing sales and customers, you can keep on answering to their demands whilst meeting the expectations of your clients.

If you want to keep spending to a minimum, then you can outsource your order taking service to an inbound call center. This way, you won't need to hire additional staff, save on office space, and still meet client demands. Ensure long term profits and customer satisfaction with this kind of service, while still being professional and showing your customers that you are the company they should be staying with.